FAQ

Tour of HotelsTeam - a package of services:

• Accommodation at a special price at a hotel group HotelsTeam with breakfast included
• Transfer to hotel and back
• City Tour *
• excursions included in the package (depending on tour)

For an additional fee you can buy any * excursion from a wide list with a discount of 10%.

To cancel a guaranteed reservation, you must use the service cancellation on our website or send a written (fax, E-mail) notice of cancellation of armor, with a mandatory reservation number and surname or name of the organization to which you have a reservation.

For more timely canceled, we recommend a notification of cancellation of the room to send a copy of the booking confirmation.

None. Book has the status of guaranteed, may be withdrawn only guest.

The hotel has the right to cancel the booking with the status of guaranteed only in cases forsmazhernyh circumstances (natural disasters, war, etc.) taking all the available methods of informing the guest about the cancellation.

Yes! Confirmation with the status can not be guaranteed only indicates that you requested period, the hotel has rooms available and they are temporarily set aside for you pending the receipt of advance payment, letter of guarantee or the time specified in the confirmation.

The hotel has the right to unilaterally withdraw from the reservation number for bookings in status is not guaranteed by notifying *** Guest fax, E-mail or telephone.

*** - a fact not received notification of the cancellation policy the guest book has the status can not be guaranteed by means of a letter to E-mail, fax or SMS, is not an obstacle to the hotel for cancellation rates which has the status is not guaranteed.

Документ гарантирующий

Thank you for having benefited from the service of booking hotels HotelsTeam.ru. Our manager for processing your application it takes about 30 minutes. All applications are processed in order of receipt during the working day. Further, he will contact you and inform about the result of booking (report on availability and cost for the dates). You can specify as provided in the application form (below) field of your preferred method of obtaining an answer. In any case, the response to the request will be sent an email to your specified when completing the application email. Please note that the application (request for a reservation number) is not a guaranteed booking. The status of a guaranteed reservation for a hotel booking includes sets by:

• Natural persons and legal entities are not concluded the contract with the hotel assigned, upon receipt of payment of the hotel the first night (cash deposits, cash in the hotel, the payment receipt through the bank, bank transfer, payment card VISA, MasterCard) or receiving the guarantee letter with the stamp of the organization guarantees the payment of residence As well as payment of the first day in case of no arrival, a staff member or a cancellation less than 24 hours up to 13:00 on day of arrival.
• For individuals special card holders and legal entities having a valid contract with the hotel, after receiving the request for hotel room reservations at the hotel and confirm the availability of hotel rooms for the requested period, without prepayment, and send letters of guarantee (for jur. Persons).

IMPORTANT!

Room is booked for you only after you receive confirmation of booking the hotel has the status ASSURED.

* no later than days after we receive your request for room reservations (in practice to answer the query takes much less time, 24 hours)

** - Please note that the lack of demand for prepayment not exempt from paying the penalty in the amount of the cost of staying one night room in case of arrival and / or late (less than 24 hours up to 13:00 on day of arrival) cancellation rates for each reserved and not populated according to a booking number.

Reservation has the status of guaranteed, may be withdrawn only guest.

To cancel a guaranteed reservation, guests must use the service cancellation on our website or send a written (fax, E-mail) notice of cancellation of armor containing a number of reservations being canceled on the cancellation.

Special card is issued directly at the hotel, or sent to your e-mail after three stays at our hotels during a calendar month and / or after their stay 15 paid nights throughout the year.

Yes, on special Guest Card of any of our hotels you can get a discount in all hotels of Hotels Team.

Discount is granted only upon presentation of a special Guest Card.

Discount is available under par guest card (according to the stored on the card discount), with the exception of VIP cards Hotel Polikoff, a discount on VIP cards hotel "Polikoff" 20% of all the hotels group Hotels Team.

When booking hotels on-line group Hotels Team on-line, upon completion of the procedure you will immediately receive a confirmation of your reservation has a status guaranteed.

When booking on request (a request for hotel booking is made through the website Hotels Group Hotels Team or sent by fax to (812) 309 3569 in the service of hotel reservation), after not a complicated procedure of registration application for the hotel booking and deposit payment ** to you by email e-mail address specified in the booking room at the hotel or on your fax machine, depending on the chosen method of receiving confirmation will be sent a confirmation of booking a hotel room.

At this procedure booking hotel rooms over.

For faster check-in hotel upon arrival at the hotel, we recommend pre-print your confirmation and present it at reception on arrival.

Guaranteed reservations guarantee a provision of hotel rooms in this category (or higher) for the period and at the price specified in the reservation confirmation number at the hotel.

Not guaranteed reservation can be canceled unilaterally by the hotel. Confirmation of booking is sent to the Guest in response to a written request (application) for booking a hotel room.

If there is sufficient availability requested category for a period specified in the booking room, the hotel reserves rooms according to the received request and reservation is not guaranteed.

After making the payment for individuals and legal entities, or letter of guarantee from entities reservation is guaranteed.

For legal persons having a valid contract with a group of hotels Hotels Team, all reservations are guaranteed.

Booking status is indicated in the upper right corner under the booking number.

Reservations can be canceled without penalty * for 72 hours before checkout time (13:00) the date of arrival at the hotel when booking in the high season from 15.05 to 15.07 and 24-hour periods from 01.01 to 15.05 and from 15.07 to 31.12. In case of cancellation rates for less time before check-in is held in a penalty equal to the cost of the first night for each reservation.

Subject to cancellation deadlines described above, as well refunded prepaid in full, made ​​while booking the hotel.

* - Please note that the conditions of cancellation rates depend on the chosen tariff. Be careful when you cancel the booked rooms at the rate of Extra discount hotel keeps a fine daily cost for each number taken from the reservation, regardless of time remaining prior to arrival.

Cancel your reservation you can on our website in the book, using the service cancellation or tel / fax: (812) 309 3569.

No, we are not brokers. You are on the official site of the Hotel Group Hotels Team, which consists of three mini-hotel in St. Petersburg: a mini-hotel "Anichkov", business mini-hotel "Polikoff" and a mini-hotel "Pushkinskaya 10".

Book a hotel room you can on the official website for hotels HotelsTeam, use the service on-line * reservations or simply apply for booking by filling the web form in your reservation at the hotel or by calling a single service booking hotels in St. Petersburg (812) 309 3569.

* For the hotel reservation on-line requires a credit card. The procedure for payment cards is carried out on a special secure server with SSL encryption communication channel.

** For legal entities, have signed a contract for hotel service, it is enough to apply for hotel booking on our website or independently make a request on company letterhead stamped and send it by fax to:

Mini-hotel "Anichkov" - (812) 314 7059

Business mini-hotel "Polikoff" - (812) 314 7925, (812) 314 7809

Mini-Hotel "Pushkinskaya 10 "- 812) 404 6148

Booking hotel rooms Polikoff, Anichkov and Pushkinskaya 10 on the official website for hotels HotelsTeam, as well as a booking service HotelsTeam, is absolutely free.

Prepay ** in the amount of the first nights accommodation at the hotel, entered when booking is taken into account when the final payment for accommodation and not a more fee.

** For legal entities, have signed a contract for hotel service, it is enough to apply for hotel booking on our website or independently make a request on company letterhead stamped and send it by fax to (812) 309 3569.